1. Introduction
At Casumo Casino, we are committed to providing a safe, secure, and enjoyable gaming environment. While online gambling is a form of entertainment for many, we recognize that it may lead to harm for some individuals. This Responsible Gaming Policy outlines the measures we take to promote responsible play and to protect vulnerable players.
We aim to support players in maintaining control over their gaming habits while offering assistance to those who may experience gambling-related harm.
2. Our Commitment
Casumo Casino is dedicated to:
- Promoting responsible gaming behavior
- Preventing underage gambling
- Providing tools for self-control and exclusion
- Offering access to professional support organizations
- Training our staff to identify and manage problematic behavior
3. Underage Gambling
It is illegal for individuals under the age of 18 (or the legal gambling age in your jurisdiction) to use our services.
Measures we take:
- Rigorous age verification during registration and withdrawals
- Immediate suspension and investigation of accounts suspected of being underage
- Cooperation with legal authorities in cases of fraudulent account use
Parents and guardians are encouraged to use filtering software to block access to gambling websites for minors.
4. Tools to Help You Stay in Control
We provide the following self-management tools to help players control their gambling:
a. Deposit Limits
Set daily, weekly, or monthly deposit limits to manage your spending.
b. Loss Limits
Set a cap on how much you can lose over a specified period.
c. Session Limits
Limit the time you can spend playing on the platform each day.
d. Wagering Limits
Restrict the amount you can wager within a time period.
e. Reality Checks
Receive automated reminders of how long you’ve been playing.
f. Take a Break (Time-Out)
Temporarily disable your account for 24 hours, 7 days, or 30 days.
g. Self-Exclusion
Voluntarily exclude yourself from accessing your account for a longer period (e.g., 6 months, 1 year, or permanently).
All tools are available in your account settings or by contacting our support team at [email protected].
5. Signs of Problem Gambling
If you are unsure whether your gambling is becoming a problem, consider these warning signs:
- Gambling to escape stress, anxiety, or depression
- Betting more than you can afford to lose
- Chasing losses
- Lying about your gambling habits
- Neglecting work, family, or social obligations
- Feeling guilt or remorse after gambling
6. Seeking Help and Support
If you or someone you know is struggling with gambling, we recommend reaching out to the following trusted organizations:
- Gambling Helpline New Zealand – 0800 654 655 | www.gamblinghelpline.co.nz
- Problem Gambling Foundation – 0800 664 262 | www.pgf.nz
- Gamblers Anonymous – www.gamblersanonymous.org
We encourage all players to seek help early and utilize the available support systems.
7. Staff Training and Intervention
Our customer support and compliance staff are trained to:
- Recognize signs of problem gambling behavior
- Communicate respectfully and supportively with affected players
- Offer guidance on self-exclusion and responsible gaming tools
- Refer players to appropriate support organizations
8. Advertising and Promotions
All marketing and promotional activities by Casumo Casino are conducted responsibly:
- No promotions target minors or vulnerable individuals
- We avoid suggesting that gambling is a solution to financial or personal problems
- We ensure that advertising is transparent, truthful, and age-appropriate
9. Self-Assessment
You can evaluate your gambling behavior by completing a self-assessment quiz offered by reputable organizations such as:
10. Contact Us
If you need assistance, want to set limits, or discuss concerns about your gambling behavior, please reach out to us:
📧 Email: [email protected]
🏢 Address: Casumo Casino, 101 Don Street, Invercargill 9810, New Zealand
🌐 Website: www.kauricoast.com
